Frequently asked questions

What is Inasbay.com?

Launched in January 2022, inasbay is Canada's first B2B & B2C Managed Marketplace that connects buyers and sellers online and offers a trusted and safe online shopping environment. With our customer-centric approach, we provide the best online shopping experience to our customers – starting from the best selection, great technology, perfect fulfillment, and ending with the best customer service you have ever experienced. Inasbay was built as a platform for the global whole

Q: How and where do I sign-up to sell with Inasbay?

A: Please visit https://inasbay.com/index.php?... and follow the easy step-by-step process to sign up. Please note that Inasbay will first verify you before your online store is life at Inasbay. 

Q: What is needed for me to sell online?

A: At the most basic level, we need you to fill out a simple registration form, upload products to your online store and regularly manage it.

Q: What are the rules and policies at Inasbay.com, and where can I find them?

A: We strongly encourage you to read all the rules and policies that are common guidelines to create a trusted and safe marketplace. To learn more about rules and policies, please click on Terms of Use and Policies & Rules in Inasbay.com/merchantcentral.

ONLINE STORE MANAGEMENT

Q: What is the online store at Inasbay.com?

A: You will get your own branded online store with your name and logo and other details of your business. You can freely use your storefront URL in your marketing material, advertising and even business cards. Your Web storefront URL's naming convention is YourStoreName.Inasbay.com

Q: How can I manage my online store at Inasbay.com?

A: You have your own user name, password, and complete administrative access to your online store at Inasbay at www.Inasbay.com/vendor.php. You can access your online store at Inasbay.com anytime, from anywhere, using any Internet-connected device. You can upload new products, change the quantity, change pricing, manage orders, manage inventory, and many other things in a matter of seconds from the Store Manager.

Q: How can I upload my products to the Inasbay.com catalogue?

A: Uploading your products in the Inasbay.com catalogue is easy. You can upload your products anytime from anywhere. We offer three options for uploading – 1) 1-by-1 Upload, 2) Express Upload, or 3) Bulk Upload using a CSV file as product feed for bulk uploading.

Q: What can I change or manage for my product listings at Inasbay?

A: You can change anytime from anywhere your product description, price, quantity, discount offered, bundling etc. All this can be managed with your own username and password and via a PC, mobile or tablet.

FEES, PAYMENT SCHEDULE, and TAXES

Q: How much do you charge to sell with Inasbay?  

A: At Inasbay.com, we believe that healthy marketplace dynamics create a win-win for all the stakeholders. Our pricing is one of the examples of that philosophy. We currently have four plans:

You try any plan for a 14-day trial with all Marketplace features, then choose the plan that is right for you; contact us today.

We believe that a performance-based pricing structure for our services is the right thing to do for our merchants, and that means merchants only pay when they sell. Below are some common sellers' questions:   

• What payment options do you offer? We offer all the popular online payment options such as credit cards, debit cards and PayPal, and cash on delivery. 
• What is required on the merchants' end to accept payment? The payment is processed automatically on inasbay.com, and as soon as a customer makes a payment, the merchant (Vendor) gets his money immediately. However, every merchant (vendor) is required to subscribe to a PayPal and stripe account in order to accept payment transfers. All we need from merchants are some banking and accounting information for us to set up an online bank transfer account. 
• When do I receive the money that I sell at Inasbay.com? You will get your money immediately after the customer makes his payment. Inasbay splits automatically. We have a weekly payment cycle. Every Wednesday, money (final order value minus our service fees) will be electronically transferred for all Completed Orders that occurred two weeks back to your mentioned bank account. 
• Who is responsible for collecting and paying TPS/TVQ? Merchants/sellers are responsible for collecting and paying the accurate TPS/TVQ. Inasbay.com only provides an online channel and communication platform that connects sellers and buyers, but buying and selling is the contract between buyers and sellers. Merchant Selling Price should be inclusive of all taxes.

DELIVERY AND FULFILLMENT

Q. Who handles shipping? 

A: Our vendors are bound by a shipping policy, and It is the seller's responsibility to ship items to buyers. If you use a delivery or fulfilment service, remember that you are ultimately responsible for ensuring that buyers get their orders.

Q: How do I know the buyer has received the product? 

A: You can check the delivery status of all orders through your Merchant Login. The information is provided under the 'Orders' tab.

MERCHANT RATING

• What is merchant rating? Every time a customer buys an item at Inasbay.com, he/she is invited to rate the seller on a five-star rating system.
• How does my merchant rating impact me? A higher merchant rating or more positive feedback from buyers will help you to see better customer response. If you consistently get positive feedback, other potential buyers will be more likely to buy from you.
• How do I avoid getting a lower merchant rating from buyers? Apart from ensuring that you always provide top-quality products and meet all promises that you make to a customer, you should also have an open communication channel with the customer. At Inasbay, a merchant can exchange emails and discuss the problems with a customer before the customer finalizes his rating. Use this facility to the fullest. Talk to a customer immediately when you get a complaint. What is top rated merchant seal? As a merchant at Inasbay.com, Top Rated Merchants means higher sales volume and better product placements for you. We believe that merchants who offer excellent customer services, fast/free shipping, the most competitive prices, and receive top feedback from the buyers should get an extra reward.
• How does a top-rated merchant seal help me? For certain merchants, Inasbay.com assigns a Top Rated Merchant seal. That is our way of conveying to our customers that the merchants exhibit higher standards for customer services, return, pricing, brands/selection etc. Top Rated Merchant seals mean that many online shoppers at Inasbay.com will prefer buying from you, and that means more visibility and growth for you.

RETURNS MANAGEMENT

• What is the return policy at Inasbay? Inasbay has its universal return policy for certain scenarios to build trust and ensure safety. We cover our customers under our Buyer Protection Policy, under which a customer has 10 days to return an order to the seller for a full refund, including shipping charges in case of the wrong colour, wrong size, wrong quantity, manufacturing defects, not a genuine product, not new product, or product significantly different than listing description. On the completion of the buyer protection period and if the customer has not registered a return complaint, the order will be considered complete, and payment will be made on the closest Friday. Refer to our Returns Policy Guideline’s document for more details.
• Can I have my own return policy? Beyond the universal return policy instituted by Inasbay, merchants have the choice to have their own return policy terms when a customer does not like a product or simply wants to return it.
• How are the returns managed? The product needs to be sent to the merchant for repairs or returns. All Inasbay merchants are bound by the return policy. For some products, Inasbay will ensure the pick-up of the returns.

CUSTOMER SERVICE

Who provides the customer service? Inasbay provides all the technology, payments, return and pre-sales and point of sale services. Entire post-sale services are provided by the merchants. 

• Who does the customer contact for post-sales services? The entire products related issues are handled by merchants directly. Inasbay is not equipped to handle any product or manufacturer-related issues, repairs, maintenance and/or services.

MERCHANT TOOLS AND BEST PRACTISES

• What are the best practices that can help me sell more online? Please refer to Listing Guidelines and Best Practices and learn how you can grow your online store at Inasbay.com.
• What are different merchant tools available to me? As an E-Commerce platform company, Inasbay.com offers many merchant tools to manage an online store and grow business. Refer to Merchant Tools for more details.
• Can I manage my online store at Inasbay.com using a mobile phone? You can perform many functions using a mobile device with Internet connectivity. You can see the online sales report, upload products, change the quantity, change price, run promotions, replenish inventory etc., using a mobile device.

MARKETING & PLACEMENTS

• Can you offer marketing solutions for me to promote my online store and products at Inasbay? Yes. We offer a full suite of digital marketing services and preferred placements for you to grow your business at Inasbay.com. Please contact us at support@Inasbay.com or ask your account manager for these services.
• Are there any preferred placements opportunities for me? Yes. In addition to your own online storefront and searchable product listings, you can opt for items in preferred placement sections such as Hot Deals, Our Picks, and Featured Products. Please contact us to learn more about these preferred placements.

PRICE, DEALS and PROMOTIONS

• How do I price my items? At Inasbay.com, you decide the price of the product/services you want to sell. Please price your items most competitively for greater demand for your products/services. Online shoppers do online and offline research and compare prices before making a purchase decision. The lower the item price is, the higher likelihood for you to sell it more. If you are the cost leader for an item online, you will likely see extremely good customer response. We can also give you our opinion and recommendations in terms of how to price your items.
• What kind of deals and promotions can I run or should I offer at Inasbay? Online shoppers always welcome deals and promotions. Please think about offering value pricing for most products/services you are selling at Inasbay.com and consider discounts, deals, bundling, quantity discounts etc. For off-season or excess inventory, you can offer a much deeper discount. You can do so directly from your store administration panel.