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Happy Customers
Shopping at Inasbay has been fantastic! The product quality is outstanding and their customer service is top-notch. From great organic coffee to premium tea, every purchase has been seamless and satisfying.
How to rate Sellers
Seller Rating System Guide
This feedback system is the backbone of trust on the Canadian marketplace, informing future shoppers if a seller delivers on their promises.
5
Rating Dimensions
60
Days to Review
4.5★
Trusted Threshold
90
Rolling Window
The Power of Honest Feedback
Inasbay utilizes a rating system designed around verified purchases only. You can only rate a seller after an order linked to your account is marked as delivered. This protection ensures that all feedback is authentic and based on genuine customer experiences.
The 5 Rating Dimensions
Buyers score sellers across five specific areas to provide a nuanced picture of their performance:
Weight: 30%
Product Accuracy
Did the item match its listing description, photos, and stated condition rating?
Weight: 20%
Communication
Was the seller responsive, clear, and helpful throughout the transaction process?
Weight: 20%
Shipping Speed
Did the seller dispatch the order within their stated handling time?
Weight: 15%
Packaging Quality
Was the item packaged safely and professionally to ensure it arrived undamaged?
Weight: 15%
Overall Experience
Your holistic feeling about the transaction and likelihood of buying from the seller again.
Frequently Asked Questions
Can I rate a seller before receiving my order? +
No. The rating form only becomes available once your order status is marked as Delivered.
What if the delivery was late due to the carrier? +
Rate Shipping Speed based on how quickly the seller dispatched the item. If it was handed off within their handling time, the delay was not the seller's fault.
Does a seller see my identity on the review? +
Sellers can see the username associated with each review, but they do not have access to your private email, address, or payment details.
What if I accidentally gave the wrong number of stars? +
You can edit your review once within 7 days of submission via your Account settings. After 7 days, the review is locked.
How many reviews are needed for a public score? +
A seller needs at least 5 verified ratings before a public score appears. New sellers will display "New seller — no ratings yet" until this threshold is reached.
Tips for Writing Helpful Reviews
Be specific and factual
Explain exactly why an experience was good or bad, such as "item well-protected" or "description accurate."
Rate dimensions independently
A seller may have great shipping but poor communication. Rate each criteria on its own merits.
No personal information
Never include addresses, phone numbers, or real names; such content will be removed to protect privacy.
Ignore third-party factors
Do not penalize a seller for postal delays, customs holds, or weather conditions out of their control.