FAQ

   VENDOR BASICS               

1. Who can sell on Inasbay.com?

Inasbay is a trading platform for businesses (B2B) and individuals (B2C). To sell on Inasbay, you must be a business entity. This can include a manufacturer, brand owner, retailer, reseller, franchisee or distributor. You can also be a professional artist or craftsman, or a merchant specializing in quality sourcing and impeccable customer service. In this way, we guarantee the exclusive presence of professional and reliable sellers on Inasbay.

2. How and where can I register to sell with Inasbay?

Go to the site and click on Sell with us and follow the step-by-step registration procedure. Please note that Inasbay will check you first before your online store goes live on Inasbay.

3. What do I need to sell online?

At its simplest, all you have to do is complete a registration form, add your products to your online store and manage them on a regular basis.

4. What are Inasbay.com's rules and policies and where can I find them?

Nous vous recommandons de prendre connaissance des règles et politiques qui servent de lignes directrices communes pour garantir une place de marché sécurisée et fiable. Pour plus d'informations, consultez les sections "Conditions d'utilisation" et "Politiques et règles".

We recommend that you familiarize yourself with the rules and policies that serve as common guidelines to ensure a secure and reliable marketplace. For more information, see “Terms of use” and “Policies and rules”.

MANAGING YOUR STORE                   

1. What is an Inasbay.com online store?

You'll benefit from a personalized online store displaying your name, logo and company information. You're free to use your storefront URL in your marketing materials, advertisements and even on your business cards. Your storefront URL will be structured as follows: YourShopName.Inasbay.com.

2. How can I manage my store on Inasbay.com?

You have your own username, password and full administrative access to your Inasbay online store at https://Inasbay.com/vendor.php You can access it at any time, from anywhere, using any device connected to the Internet. With just a few clicks from the Store Manager, you can add new products, adjust quantities, modify prices, manage orders, oversee inventory and much more.

3. How can I upload my products to the Inasbay.com catalog?

Uploading your products to the Inasbay.com catalog is easy. You can upload your products at any time and from anywhere. We offer three upload options: 1-by-1 upload, express upload or bulk upload using a CSV file as the product feed for bulk upload.

4. What aspects of my product listings can I modify or manage on Inasbay?

You can modify product descriptions, prices, quantities, discounts, bundles and much more at any time and from any location. All these actions can be performed easily by logging in with your username and password, from a PC, mobile or tablet.

FEES, PAYMENT SCHEDULE AND TAXES                         

1. How much does it cost to sell on Inasbay?

At Inasbay.com, we believe that a balanced market dynamic benefits all stakeholders. Our pricing policy is a case in point. We currently offer two plans:

You can try any plan for 14 days with all Marketplace features, then choose the plan that's right for you; contact us today.

We're convinced that a performance-based pricing model is the best solution for our merchants, because it means they only pay when they make sales.

2. What payment options do you offer?

We offer all popular online payment options, such as credit card, debit card, PayPal and cash on delivery.

3. How do I get a merchant to accept a payment?

Payment is processed automatically on Inasbay.com. As soon as a customer makes a payment, the merchant (seller) immediately receives his share. However, each merchant (seller) must have a PayPal and Stripe account to accept payment transfers. All we need is some banking and accounting information from merchants to set up an online bank transfer account.

4. When will I receive the money from my sales on Inasbay.com?

You will receive your money immediately after the customer has paid. Inasbay splits automatically. We have a weekly payment cycle. Every Wednesday, the money (final order value minus our service fee) will be electronically transferred for all orders completed two weeks previously to the bank account you have specified.

5. Who is responsible for collecting and paying GST/QST?

Merchants/sellers are responsible for the correct collection and payment of GST/QST. Inasbay.com acts solely as an online platform and communication channel connecting sellers and buyers, but the purchase and sale constitute a direct contract between these parties. The sale price must include all applicable taxes.

DELIVERY                       

1. Who takes care of shipping?

Our sellers must comply with a shipping policy specific to their products, which is clearly indicated. Inasbay also offers branded fulfillment services for merchants, including picking, packing and shipping of products.

2. How do I know if the buyer has received the product?

You can track the delivery status of all your orders via your merchant account. Information is available under the “Orders” tab.

                              MERCHANT RATING                   

1. What is merchant rating?

Each time a customer makes a purchase on Inasbay.com, he or she is invited to rate the seller using a five-star rating system.

2. What impact does my rating have on the seller?

A higher seller rating or more positive buyer reviews will help you attract more customers. If you receive frequent positive feedback, other buyers will be more likely to shop with you.

3. How can you prevent buyers from rating your products lower than the merchant's?

To avoid a lower rating, it's essential to guarantee the consistent quality of your products and to keep all promises made to customers. In addition, maintain an open channel of communication with them. On Inasbay, merchants can exchange emails and discuss concerns with a customer before they submit their review. Take full advantage of this opportunity. Don't hesitate to contact a customer as soon as you receive a complaint.

4. What is a premium merchant label?

As a seller on Inasbay.com, getting an excellent rating means increased sales volume and better positions for your products. We believe that merchants offering exceptional customer service, fast and free delivery, competitive prices and the highest ratings from buyers deserve to be rewarded.

5. How can the Top Rated Vendor label help me?

Inasbay.com awards a “Top-Rated Merchant” label to selected merchants. This is our way of letting our customers know that these merchants meet high standards in terms of customer service, returns, pricing, brand selection, etc. The “Top-Rated Merchant” label indicates that many online buyers on Inasbay.com prefer to buy from you, which translates into greater visibility and growth for your business.

RETURNS MANAGEMENT                       

1. What is Inasbay's return policy?

Inasbay applies a universal return policy for certain cases in order to reinforce trust and guarantee security. As part of our buyer protection policy, a customer has 10 days to return an order to the seller for a full refund, including shipping costs, in case of error on color, size, quantity, manufacturing defects, non-genuine product, non-new product or product substantially different from the description. If no claim is filed by the customer after the protection period, the order will be considered completed and payment will be made the following Friday. For further details, please consult our return policy  Guidelines document.

2. Can I have my own return policy?

In addition to the universal return policy instituted by Inasbay, merchants have the option of having their own return policy when the customer doesn't like a product or simply wishes to return it.

3. How are returns processed?

The product must be returned to the seller for repair or return. All sellers on Inasbay are obliged to respect the return policy. For some products, Inasbay organizes the collection of returns.

CUSTOMER SERVICE                       

1. Who provides customer service?

Inasbay provides all technology, payments, returns, pre-sales and point-of-sale services. Merchants are responsible for all after-sales services.

2. Who do customers turn to for after-sales services?

All product-related issues are handled directly by the merchants. Inasbay is not in a position to handle problems, repairs, maintenance or services related to products or manufacturers.

TOOLS AND BEST PRACTICES FOR MERCHANTS                

1. What best practices can help me sell more on inasbay?

Please consult the registration guidelines and best practices and find out how you can develop your online store on Inasbay.com.

2. What are the different tools available to me?

En tant que plateforme de commerce électronique, Inasbay.com offre de nombreux outils aux marchands pour gérer une boutique et développer leur activité. Pour plus de détails, reportez-vous à la rubrique Outils pour les commerçants.

As an e-commerce platform, Inasbay.com offers merchants numerous tools for managing a store and developing their business. For further details, please refer to the Tools for merchants section.

3. Can I manage my store on Inasbay.com using a cell phone?

You can perform a wide range of tasks using your Internet-connected mobile device. These include consulting online sales reports, downloading products, modifying quantities and prices, launching promotions, managing inventory, and more.

                             MARKETING & PLACEMENTS   

1. Can you offer me marketing solutions to promote my store and products on Inasbay?

Yes, we offer a full range of digital marketing services and preferred placements to help you grow your business on Inasbay.com. Please contact us at support@Inasbay.com or request these services from your account manager.

2. Are there any preferential investment opportunities for me?

Yes, in addition to your own online store and visible products, you can also feature your items in special sections such as “Hot Deals”, “Our Picks” and “Featured Products”. Please contact us for more information on these privileged placement options.

PRICES, OFFERS & PROMOTIONS

1. How do I price my products?

On Inasbay.com, you have the freedom to set the price of your products and services. We advise you to set competitive prices to increase demand for your offerings. Buyers often compare online and offline prices before making a purchasing decision. An attractive price can increase your chances of selling more. If you offer the best price for a product, you're likely to get a positive response from customers. We are also available to offer advice and recommendations on pricing your items.

2. What types of offers and promotions can or should I propose to Inasbay? 

Online shoppers are always on the lookout for bargains and promotions. Consider offering attractive prices on most of your products and services on Inasbay.com, and consider discounts, special offers, bundles or quantity discounts. For out-of-season products or overstocks, you can apply deeper discounts. All this can be managed directly from your store's administration panel.