Seller best practices

Here are ten tips that can help you be successful selling online products on

  1. Provide accurate product data: Use standard unique identifiers (UPC / EAN / ISBN) when creating or collating product detail pages. Ensure the item description and condition notes are clear and useful to the buyer. The buyer must receive the product listed on the offer's detail page.
  2. Check for orders daily: To ship quickly, you must confirm your order immediately. If you're signed up for an order notification, you'll be notified by email when a sale occurs, but the email is unreliable and may be detected by spam filters. For this reason, we recommend that you check your order daily at the store admin panel. The Orders tab allows you to view a list of orders and set up an automatic order report. 
  3. Confirm when you ship: Inasbay will only charge the buyer's credit card after confirming the shipment. Once the order is placed, you are responsible for confirming delivery within the time specified in the shipping settings. (The default is 3 business days.) To do this, click the Finish button on the Orders tab.
  4. Check your inventory regularly: Pay attention to the number of items in stock, especially if you sell on multiple channels. Customers who order out-of-stock items may leave negative feedback. If this happens, it is best to notify the buyer promptly and provide compensation for the problem if necessary.
  5. Keep pricing accurate: The Other Purchase Options page will display the lowest-priced item first. Inasbay shoppers are always looking for the best deals and are more likely to buy the items shown at the top of the "Other Purchasing Options" page.
  6. Be sure to align your shipping and fulfillment policies: The best way to avoid disappointing buyers is to set expectations and meet them. When creating a shipping policy, be sure to let your customers know how often your order will be processed, how often it will be delivered, the carrier you use, and how to contact your customers with shipping questions. Buyers are disappointed when an item arrives late or is damaged. This can result in negative feedback, refunds, or A to Z warranty claims, which can adversely affect your account.
  7. Be accessible to customers: There is nothing more frustrating for a buyer than not knowing the status of an order. We will respond promptly to the buyer's contact information and notify you if your order is delayed. Make it easy for your customers to understand how to contact and trust you to make your sales experience seamless.
  8. Build a good feedback rating: Customers pay close attention to feedback, and we do so when monitoring your performance. The secret to good feedback is to explain the product accurately, deliver the product to the buyer quickly, and answer the buyer's questions quickly. You can also get feedback on packing slips.
  9. Handle returns and refunds gracefully: No one is looking forward to accepting returns and giving refunds, but this is part of the sale and a requirement of Inasbay’s sales process. Proper acceptance of returns can improve customer service feedback. Most items must be reclaimed within 30 days of delivery, and the policy should be at least as favourable as Inasbay's current policy (see Seller Agreement for more information).
  10. Know where to look for answers: Take the time to review all Seller tools, legal agreements and other policies. If you have any questions, starting with the help center page is a good idea. If you have issues, sign in Get Help.