How to Return or Exchange an Item on Inasbay
You may be able to return, exchange, or request a refund for your order, depending on the shop’s policies. You must contact your seller to request a return, return label, refund, or exchange.
If you need to return or exchange an item, the seller you purchased your order is the best person to help you. Inasbay sellers manage their orders and make decisions about cancellations, refunds, and returns.
How do refunds and returns work on Inasbay?
Sellers aren’t required to accept returns, exchanges, or provide a refund unless stated in their shop policies. Go to the shop's homepage and scroll to the bottom to see the shop's policies.
If the seller is willing to accept this return, be sure to settle on the details in a message before returning the item:
What should I do if the seller doesn’t refund my order or if the seller doesn’t accept returns?
If the seller doesn’t allow refunds or returns, you may be able to open a case with Inasbay. Cases can be opened if:
What are shop policies?
Inasbay sellers are responsible for refunds, exchanges, and returns policies. Policies vary from shop to shop.
Before making a purchase, you should review the shop’s Returns & Exchange policy. You can find the shop’s policies on the listing page under Shipping & returns or by going to Shop policies and More information on their shop homepage.
The seller wasn’t able to help me.
If the seller cannot help you, your next step is to open a case about your order.
I checked out as a guest.
If you checked out as a guest, you could claim your order to get help.
To claim an order, you purchased as a guest.
I still need help
Contact us if you messaged the seller, opened a case, and didn’t receive the help you need.