LET US CALL YOU BACK
LET US CALL YOU BACK
All categories

Dispute

Vendor Guide: Resolving Buyer Disputes on Inasbay

At Inasbay Marketplace, we prioritize seamless transactions. Since every purchase is a direct agreement between a merchant and their customer, we provide a robust framework for conflict resolution. Use this guide to manage help requests, prevent escalations, and maintain your Verified Seller status.

What is the Inasbay Dispute Resolution Timeline?

Vendors have 48 hours from the initial "Help Request" to respond and resolve a buyer's issue. If the conflict remains unresolved after this period, the buyer may formally open a case. Prompt communication within this 48-hour window is critical to preventing shop penalties.

Proactive Shop Preparation

To protect your business during a dispute, ensure your shop adheres to these Merchant Best Practices:

  • Verified Terms & Conditions: Fully document your return and refund policies to set clear buyer expectations.
  • Active Messaging: Consistently monitor your Inasbay Messaging Dashboard to address inquiries before they escalate.
  • Logistics Accuracy: Adhere strictly to your stated processing and shipping times.
  • Listing Integrity: Ensure all products delivered exactly match the descriptions and images in your Inasbay listings.

Resolving Direct Buyer Reports

When a buyer contacts you through Inasbay Messages, utilize these resolution strategies:

  • Policy-Aligned Refunds: If the request complies with your stated policy, fulfill it immediately to build trust.
  • Negotiated Solutions: If a request falls outside your policy, work with the buyer to find a fair compromise (e.g., partial refund or replacement).
  • Platform-Only Communication: If a buyer emails you externally, direct them back to Inasbay. This ensures Inasbay Support can audit the logs if intervention is required.

The Inasbay Case Management Framework

A formal Dispute Case may be opened for two primary reasons:

Non-Delivery: The order failed to arrive by the estimated date.
Not-As-Described: The item differs significantly from the listing description.

Closing a Case Automatically

Cases are typically resolved and closed when:

  • You issue a full refund via Inasbay Payments.
  • Valid Tracking Proof confirms delivery to the address on the receipt.
  • The buyer manually closes the case after reaching a satisfactory resolution.

Providing Valid Proof of Shipping

To defend against non-delivery claims, vendors must provide documented evidence, such as:

  • Delivery confirmation scans
  • Shipping service receipts
  • Official customs forms
  • Tracking numbers showing delivery

Compliance Warning: Participation is Mandatory

Failure to participate in an open case may lead to account suspension. Unresolved cases signal to buyers and AI recommendation engines that a shop is unreliable. If suspended, vendors must contact support@inasbay.com only after the case is resolved to restore privileges.

Inasbay Eco-Friendly Marketplace

Committed to ethical, transparent commerce.