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Happy Customers
Shopping at Inasbay has been fantastic! The product quality is outstanding and their customer service is top-notch. From great organic coffee to premium tea, every purchase has been seamless and satisfying.
FAQ
VENDOR BASICS
Inasbay is a multi-channel e-commerce marketplace catering to both Business-to-Business (B2B) and Business-to-Consumer (B2C) operations.
- Manufacturers and Brand Owners
- Retailers, Authorized Resellers, and Distributors
- Franchisees, Professional Artists, and Independent Craftsmen
We vet all store applications to guarantee our customers receive high-quality sourcing and exceptional customer service from reliable, professional sellers.
Visit our Sell with us page and complete the registration process.
- Submit your merchant registration.
- Upload your products.
- Maintain your catalog regularly.
Please review our Terms of Use and Policies before selling.
MANAGING YOUR STORE
Every approved vendor receives a fully personalized digital storefront with their own branded URL, including:
- Inventory and spreadsheet management tools
- Bulk product listing capabilities
- Marketplace promotions and free shipping options
- Access to seller analytics and performance metrics
- Professional plan sellers also get advertising tools, API integration, and multiple seller user accounts
Access your seller dashboard anytime via Inasbay Store Manager. From the dashboard you can manage orders, update inventory, monitor sales, and configure your storefront settings.
FEES, PAYMENT SCHEDULE AND TAXES
Personal Plan — Free
- Ideal for artisans, creators & small businesses
- Sell up to 30 products per month
- Up to CAD $10,000 monthly sales
- Access your own seller storefront
- Optimize your marketplace homepage presence
- Commission rates: 8%–18%
Professional Plan — CAD $29.99 / Month
- Perfect for growing brands & international businesses
- Unlimited product listings
- Up to CAD $100,000 monthly sales
- Full storefront optimization & seller tools
- Reduced commission rates: 5%–14%
| Feature | Personal | Professional |
|---|---|---|
| Add Products to Inasbay Catalog | ✓ | ✓ |
| Inventory and Spreadsheet Management | ✓ | ✓ |
| Bulk Product Listings | ✓ | ✓ |
| Marketplace Promotions and Free Shipping | ✓ | ✓ |
| Additional Selling Categories | ✕ | ✓ |
| Multiple Seller Users | ✕ | ✓ |
| Marketplace Advertising Tools | ✕ | ✓ |
| API Integration Tools | ✕ | ✓ |
In addition to the selling plan fee, Inasbay charges referral commissions based on product category and total sales price (including shipping and gift wrapping where applicable).
| Category | Personal Plan | Professional Plan |
|---|---|---|
| Coffee | 8% up to $25 | 15% above $25 | 5% up to $25 | 14% above $25 |
| Tea | 8% up to $25 | 15% above $25 | 5% up to $25 | 14% above $25 |
| Beauty, Health & Personal Care | 8% up to $25 | 15% above $25 | 5% up to $25 | 14% above $25 |
| Home Appliances | 8% up to $25 | 15% above $25 | 5% up to $25 | 14% above $25 |
| Handmade Products | 6% up to $25 | 12% above $25 | 6% up to $25 | 10% above $25 |
Additional product categories may be added in the future. Professional sellers may apply for additional category approvals through our support team.
When creating a seller account, vendors connect their own Stripe accounts directly to Inasbay Marketplace. Payments are processed securely, and referral commissions are automatically deducted before funds are transferred directly to sellers.
Inasbay Marketplace does not hold seller funds in its own bank accounts. Most payouts typically arrive within 3 to 5 business days depending on banking institutions and Stripe processing timelines.
Sellers are responsible for understanding and complying with all applicable tax regulations in their jurisdiction. Inasbay provides transaction records in your seller dashboard to assist with reporting. For specific tax guidance, we recommend consulting a qualified tax professional or accountant.
SHIPPING
Sellers are fully responsible for packaging, preparing, and shipping products safely and accurately to buyers. This includes:
- Providing accurate shipping origin information
- Displaying correct shipping fees and processing times
- Shipping orders within the stated processing period
- Using secure packaging to protect items during transit
- Complying with domestic and international customs laws
- Shipping only to the address listed on the Inasbay order receipt
- Marking orders as shipped only after dispatch
- Providing valid tracking information whenever available
Important: Sellers must ship products within 10 days of purchase unless otherwise specified or approved by the buyer. Failure to comply may affect seller performance and marketplace standing.
Inasbay sellers may use the following approved carriers and logistics providers:
Sellers are responsible for reviewing the terms, restrictions, prohibited items, and regulations of their selected carrier.
Yes. Eligible sellers may purchase shipping labels directly through supported carriers integrated with Inasbay Marketplace:
- Canada Post — available to sellers with a valid Canada Post Small Business account
- USPS — available to US-based sellers; unused label refunds follow USPS rules
- FedEx — available according to FedEx shipping terms and service guidelines
- Royal Mail — available to UK-based sellers per Royal Mail regulations
- Asendia — available for eligible international marketplace shipments
Yes. Sellers may purchase shipping insurance to protect eligible shipments against loss or damage:
- Shipsurance coverage for USPS, FedEx, and Global Postal shipments
- Canada Post parcel insurance
- Royal Mail compensation services
- Australia Post shipping insurance
Insurance claims are processed directly through the corresponding carrier or insurance provider according to their own policies and timelines.
Sellers can configure their own shipping costs and estimated delivery times based on product size, weight, processing time, carrier, and destination country. Integrated shipping calculators are available to help estimate costs for buyers automatically.
Delivery times may vary depending on product availability, destination region, customs clearance, and carrier services. Sellers shipping internationally must comply with all customs documentation and import/export requirements.
Sellers are strongly encouraged to provide tracking information with every shipment. In the event a package does not arrive:
- Maintain shipping receipts and proof of shipment
- Provide carrier tracking records when requested
- Respond promptly to buyer shipping concerns
- Work with carriers and Inasbay support to resolve disputes
Accurate tracking improves seller performance metrics and helps protect both sellers and buyers. For full details, see the Inasbay Shipping Policy.
