Inasbay Marketplace Shipping Policy

Welcome to Inasbay Marketplace, a trusted global eCommerce marketplace connecting buyers and sellers across Canada, the United States, and international markets.

This Shipping Policy explains the responsibilities, obligations, shipping standards, delivery procedures, insurance options, label services, and seller requirements for all vendors using Inasbay Marketplace shipping and logistics services.

1. Seller Shipping Responsibilities

Sellers are fully responsible for packaging, preparing, and shipping products safely and accurately to buyers.

• Provide accurate shipping origin information
• Display correct shipping fees and processing times
• Ship orders within the stated processing period
• Use secure packaging to protect items during transit
• Comply with domestic and international customs laws
• Ship only to the address listed on the Inasbay order receipt
• Mark orders as shipped only after dispatch
• Provide valid tracking information whenever available

2. Shipping Costs and Delivery Estimates

Inasbay Marketplace allows sellers to configure shipping costs and delivery estimates based on product size, weight, processing time, shipping carrier, and destination country.

3. Approved Shipping Carriers and Logistics Services

Inasbay sellers may use approved shipping carriers and logistics providers to deliver products safely and efficiently.

• USPS
• Canada Post
• Royal Mail
• UPS
• DHL
• FedEx
• Asendia Global Postal Services

Sellers are responsible for reviewing the terms, restrictions, prohibited items, and shipping regulations associated with their selected shipping provider.

4. Shipping Labels and Marketplace Shipping Services

Eligible sellers may purchase shipping labels directly through supported shipping services integrated with Inasbay Marketplace.

USPS Shipping Labels

Sellers located in the United States may purchase USPS shipping labels and request eligible refunds for unused labels according to USPS rules and timelines.

FedEx Shipping Labels

Sellers may use FedEx shipping labels and services according to FedEx shipping terms, claims procedures, and service guidelines.

Canada Post Shipping Labels

Eligible sellers with valid Canada Post Small Business accounts may purchase Canada Post shipping labels and services through supported integrations.

Royal Mail Shipping Labels

Sellers located in the United Kingdom may use Royal Mail shipping services according to Royal Mail shipping regulations and refund conditions.

Global Postal Shipping Services

International shipping services provided through Asendia Global Postal partners may be used for eligible international marketplace shipments.

5. Shipping Insurance and Parcel Protection

Sellers may purchase shipping insurance to help protect eligible shipments against loss, damage, or shipping-related issues.

• Shipsurance coverage for USPS, FedEx, and Global Postal shipments
• Canada Post parcel insurance
• Royal Mail compensation services
• Australia Post shipping insurance

Insurance claims are processed directly through the corresponding shipping carrier or insurance provider according to their policies and claim procedures.

6. Return Labels and Buyer Returns

Sellers who accept returns may provide buyers with return shipping labels according to marketplace return policies and eligible shipping services.

• USPS return labels may be available for eligible US shipments
• Return shipping eligibility depends on seller policies and destination
• Buyers should review seller return policies before purchasing

7. Tracking Information and Delivery Confirmation

Sellers are encouraged to provide shipment tracking information whenever available to improve delivery transparency and buyer confidence.

• Tracking numbers may be shared with buyers automatically
• Delivery confirmations help resolve shipping disputes
• Accurate shipment tracking improves seller performance metrics

8. Lost Packages and Shipping Disputes

In the event that a package does not arrive successfully, sellers must be prepared to provide valid proof of shipment and cooperate with marketplace dispute resolution procedures.

• Maintain shipping receipts and proof of shipment
• Provide carrier tracking records when requested
• Respond promptly to buyer shipping concerns
• Work with carriers and Inasbay support to resolve disputes