Shipping Policy

Shipping policy

Inasbay offers several services to help sellers deliver their unique items to buyers quickly and safely. This shipping policy explains your shipping obligations as a seller, as well as your rights and responsibilities when using Inasbay services. 

This policy is part of our Terms of Use. By opening an Inasbay store, you agree to abide by these rules and our Terms of Use.

1. Shipping your items

Sellers are responsible for packaging and shipping their items sold to buyers. If you use a shipping or logistics service, remember that you assume full responsibility for ensuring that your buyers receive their orders.

By selling on Inasbay, you agree to :

a. Provide an accurate shipping origin address. 

        b. Specify your shipping costs and processing time on the inasbay seller page.

c. When the item is sold, please ship as soon as possible. Ship as soon as possible means ship the item within 10 days of purchase, unless otherwise specified in the processing time or you agree to a different shipping date with the buyer by mail. Before changing the processing time for a particular order, you must first obtain the buyer's approval.

d. Comply with all national and international shipping and customs regulations. Please consult these international shipping help articles as shipping and customs regulations can be difficult to read. United States Postal Service (USPS), Canada Post, Royal Mail, UPS, DHL, FEDEX

e. Ship to the address indicated on the Inasbay receipt.

f. Mark the order as dispatched as soon as it has been sent. Remember that you can only mark an order as dispatched when you have actually dispatched it. When you mark the order as shipped, the buyer receives a shipping notification.

g. Charge appropriate shipping costs. Sellers can use the shipping cost calculator to automatically calculate shipping costs.

h. By providing tracking information or delivery confirmation to Inasbay, you authorize us to collect and share with the buyer this data received from the carrier of your choice.

In the unlikely event that an order does not reach its destination, be prepared to provide valid proof of shipment. A valid proof of shipment must demonstrate that the item was indeed shipped and sent to the address indicated by the buyer on Inasbay. If a buyer does not receive their order, they may open a dispute against your store. Read this help article to learn more about Inasbay's dispute system.

2. Label service

a. USPS labels

US-based sellers can purchase USPS postage to send their orders. By using USPS postage, you agree to abide by the USPS rules and the USPS Privacy Statement.

Sellers may submit a request for a USPS postage refund within 10 days of the creation of a label, as long as the label was not used to ship a package. USPS processes refund requests and Inasbay informs sellers whether the request has been approved or rejected.

b. Etiquettes FedEx

US-based sellers can purchase FedEx shipping labels to ship their orders. By using FedEx shipping labels, you agree to comply with the FedEx Service Guide. If you use FedEx SmartPost, please consult. For more information on how to file a claim for a FedEx SmartPost shipping label, All other liability insurance claims should be filed at fedex.com/claims.

c. Canada Post Labels - Small Business Solutions

Sellers can purchase Canada Post shipping labels if they have a valid Small Business Solutions account. Most Inasbay sellers should qualify for a Small Business Solutions account, but eligibility is determined by Canada Post and is not guaranteed. By using Canada Post shipping labels, you agree to abide by Canada Post rules.

d. Royal Mail labels

Sellers based in the United Kingdom may purchase Royal Mail postage to ship their orders. By using Royal Mail postage, you agree to abide by Inasbay's Royal Mail Program Rules, including what items are prohibited and restricted by Royal Mail, and the UK Government's "Shipping Dangerous Goods" webpage.

Sellers residing in the United Kingdom may submit a Royal Mail postage refund claim within 14 days of the creation of a label, provided that the label was not used to ship a parcel. Royal Mail processes refund requests. Find out more about how to cancel and request a refund for a Royal Mail postage label.

e. Expédition postale mondiale

U.S. sellers can purchase Global Postal postage to process international orders ("Global Postal postage"). Global Postal Postage is executed by Asendia through one of its in-country postal partners. By using Global Postal franking, you agree to abide by Asendia's Terms and Conditions, which depend on the destination of your package.

For eligible orders, sellers may request a refund of Global Postal shipping postage within 10 days of the label's creation, provided the label was not used to ship a package. The carrier will process refund requests and inform sellers of the approval or rejection of each request.

3. Return labels

US-based sellers who accept returns from buyers and ship their packages via USPS can purchase a USPS return label. Return labels are available for packages purchased by US-based buyers who made their purchase as a registered user on Inasbay. Return labels are available for packages shipped to/from addresses in any of the 50 US states only.

4. Shipping insurance

When you buy and use shipping labels, you can purchase package insurance, if available, to protect your shipments. This insurance is offered by Shipsurance for USPS and FedEx shipping labels, and by Canada Post for shipping labels purchased from Canada Post. Parcel indemnity is available through Royal Mail for shipping labels purchased from Royal Mail.

a. Assurance Shipsurance

You can purchase parcel insurance through Shipsurance Insurance Services, Inc. for parcels shipped with USPS, FedEx or Global Postal shipping labels.

b. Canada Post Insurance

You can purchase parcel insurance from Canada Post for parcels shipped with Canada Post shipping labels. Insurance claims on parcels sent using Canada Post labels are handled exclusively by Canada Post.

c. Royal Mail compensation

All Royal Mail shipping services offer full compensation at various levels. When selecting the Royal Mail service, be sure to check that the level of compensation is appropriate for the value of the item you are shipping. Claims for parcels sent using Royal Mail labels are handled exclusively by Royal Mail.

d. Assurance Australia Post

Parcel insurance can be purchased from Australia Post for parcels shipped with Australia Post shipping labels. Insurance claims on parcels shipped with Australia Post labels are handled exclusively by Australia Post.